Contact

Orders, refunds and returns, a delivered piece, or advice on works and gifts. SHOKEI is your single point of contact and replies within 2 business days.

Email
info@shokei.meIf the form is hard to use, you can email us
Hiroshi MatsuiEdo Folding Fan Craftsman Tokyo

SHOKEI will pass your question or commission request to this maker.

Refunds and returns

  • SHOKEI holds your payment. Before you confirm receipt, a full refund is possible after consulting the maker.
  • If a piece arrives damaged or defective, contact us within 48 hours of delivery with photos.
  • Made-to-order and one-of-a-kind pieces cannot be returned for change of mind.　Return and exchange policy