Contact

Orders, refunds and returns, a delivered piece, or advice on works and gifts. SHOKEI is your single point of contact and replies within 2 business days.

Email
info@shokei.meIf the form is hard to use, you can email us

Refunds and returns

  • SHOKEI holds your payment. Before you confirm receipt, a full refund is possible after consulting the maker.
  • If a piece arrives damaged or defective, contact us within 48 hours of delivery with photos.
  • Made-to-order and one-of-a-kind pieces cannot be returned for change of mind.　Return and exchange policy