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Do I need an account?
You need a free account to buy. Sign up with just your email and enter the 6-digit code we send.
Create accountAbout the work
What’s the difference between one-of-a-kind, made to order and in stock?
One-of-a-kind is a single existing piece, made to order is made after your order, in stock ships right away.
Find worksAre the works made in Japan?
We check them against SHOKEI’s “Made in Japan standard”. The status is shown in each work’s specs.
Made-in-Japan standardOrders
How does ordering work?
Add a work to the cart, then choose the address and payment at checkout.
How to buyWhere can I see my order status?
In My page › Order history you can check making and shipping status.
My pageCancellations
I want to cancel my order
Please contact us via the form or by email. SHOKEI will check with the artisan and reply.
ContactReturns & exchanges
Can I return a work?
Unused in-stock items can be returned within 7 days of arrival. One-of-a-kind and made-to-order works can’t be returned for change of mind, but damage or defects reported within 48 hours are covered (we pay return shipping).
Returns guideIt didn’t arrive or arrived damaged
Please contact us as described in the guide. Email is also fine.
If something goes wrongRefunds
When and how are refunds made?
When a refund is agreed, SHOKEI refunds according to your payment method.
Payment and where the money goesPayment
Which payment methods can I use?
Credit card, Apple Pay, Google Pay, or bank transfer (in advance).
Payment and where the money goesWho do I pay?
SHOKEI holds your payment and pays the artisan after you receive and check the work.
MoreDelivery
How much is shipping?
One fee per artisan (workshop), however many works. Works with shipping included are free within Japan.
Shipping guideWhen will it arrive?
In-stock and one-of-a-kind works ship within 2 business days of payment; made-to-order works ship after the making period on each page.
Shipping guide| Japan | ¥1,100 |
|---|---|
| Asia | ¥4,000 |
| Oceania | ¥5,500 |
| North and Central America | ¥7,500 |
| Europe | ¥6,500 |
| Middle East | ¥6,500 |
| Other regions | ¥8,500 |
Services
Can I commission an artisan?
Yes. Choose an artisan and send your wishes; SHOKEI replies with a quote and lead time.
Commission a workCan you ship overseas?
Shipping outside Japan is coming in 2028. For now, we deliver within Japan only.
Shipping outside JapanEmails
What emails will I receive?
Order and shipping notices, new works from artisans you follow, and cart reminders (only if you chose to receive them).
Email settingsAbout the site
About prices
All prices include tax. Shipping is separate, one fee per artisan (workshop).
About customer reviews
Words from customers who received a work, checked by SHOKEI. We don’t use scores or stars.
About browsing records
To improve usability, we use browsing records only from people who agree.
PrivacyIf this didn’t solve it, please contact us. Email is also fine.
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