GUIDE

How to buy

Choose a workOne-of-a-kind pieces are the actual item shown; made-to-order works are created by the maker after your order. Lead times are shown on each work’s page.
Order from your bagEnter your name, contact details and delivery address, then choose a payment method. Members can log in to skip the typing.
PaymentCard, Apple Pay and Google Pay payments are completed on the spot on the secure Square payment page. For bank transfer, we email the account details and delivery date within 2 business days of the maker’s confirmation; please transfer within 7 days (transfer fees are borne by the customer).
Making & shippingThe maker lets you know the start date and the expected shipping date. When the work ships, we email you the carrier and tracking number.
Delivery and confirming receiptWhen it arrives, press “Received” in the email. Receipt is confirmed automatically 21 days after shipping. Works with a certificate come with one signed by the artist.

Payment and where the money goes

Card details are handled by the payment provider Square; we do not store them
We hold your payment and pay the maker only after you confirm receipt. Nothing is passed to the maker before delivery
If there is a problem, press “Report a problem” on the receipt confirmation screen. We will contact you within 2 business days

You must be logged in (registered) to bid
A bid in the last 5 minutes extends the closing time by 5 minutes
Pay by card within 48 hours of winning. After the deadline the lot passes to the next highest bidder

In-stock items ship within 2 business days of payment confirmation
Flat shipping fee in Japan: ¥1,100. Works over ¥300,000 ship by dedicated insured courier (same fee)
Made-to-order works ship after the lead time stated on each work
Write any delivery date wishes in the “Requests / questions” box at checkout

Select your country on the order screen to enter an overseas address. Write the address in Latin letters, from street number to state or province
Shipping is a flat rate by region, charged once per studio: Asia ¥4,000／Oceania ¥5,500／North & Central America ¥7,500／Europe ¥6,500／Middle East ¥6,500／Other regions ¥8,500 (tax included)
Payment by card only (Visa, Mastercard, American Express, JCB, etc., charged in JPY). Bank transfer is available within Japan only
Customs duties, import taxes and clearance fees are the recipient’s responsibility. You agree to this when ordering
Some works cannot be shipped to certain countries due to restrictions on materials (wood, bamboo, lacquer, animal-derived) or size. In that case SHOKEI will contact you and refund the full amount
We email the tracking number after shipping. Returns on overseas shipments are accepted only for damage or defects

Unused in-stock items: contact us within 7 days of arrival
Damage or defects: contact us within 48 hours of arrival. We cover return shipping both ways and will exchange or refund

Made-to-order, personalised or otherwise customised works
One-of-a-kind pieces (we are happy to answer questions beforehand and share photos or video)
Used works

Care instructions for each work are on its page
General rule: avoid direct sunlight, humidity and sudden drying
We arrange repairs with the maker for works bought from us. Send us your order reference and photos of the condition
We tell you whether repair is possible and give an estimate, and start only with your approval. If repair is not possible, we always explain why and suggest alternatives

Log in with a 6-digit email code, an email link, email and password, or a passkey (fingerprint or face). Biometric data is verified only on your device
The iOS and Android apps use the same account and the same terms as the website
QR codes at festival venues also open work and maker pages
Report problematic listings via “Report this listing” on each page
You can close your account from My Page